Effective Date: October 11, 2025
Privacy Policy
SkillsCity Academy is committed to protecting the privacy of our students, website visitors, and users of our services. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you interact with us, including through our website (skillscityacademy.com), our Learning Management System (LMS), and our physical premises in Dhaka, Bangladesh.
By using our Services, you agree to the collection and use of information in accordance with this policy.
- Information We Collect
We collect information to provide and improve our services to you. The types of personal information we may collect include:
- Personal Identification Information:
- Full Name
- Contact Information (Email Address, Mobile Number, Mailing Address)
- Date of Birth
- National ID (NID) Card Number or Birth Certificate Number
- Photograph (for student ID and records)
- Educational and Professional Information:
- Academic history and qualifications
- Current or previous employment details (if relevant to the course)
- Curriculum Vitae (CV) or resume (for career-oriented programs)
- Payment and Transactional Information:
- Details of fees paid and payment methods used.
- Transaction IDs from mobile financial services (e.g., bKash, Nagad) or bank transfers.
- Note: We do not store your full credit/debit card details. Payments are processed through secure third-party payment gateways.
- Course and Performance Information:
- Courses you are enrolled in.
- Attendance records, assignment submissions, grades, and examination results.
- Communication records with instructors and support staff through our official platforms.
- Technical Information (Collected Automatically):
- When you visit our website or use our LMS, we may collect your IP address, browser type, device information, operating system, and browsing activity (pages visited, time spent).
- This information is collected through cookies and similar technologies.
- How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To process your registration, enroll you in courses, manage your student account, and deliver course materials.
- To Process Payments: To manage course fees, process transactions, and handle billing inquiries.
- To Communicate With You: To send important administrative information, such as course updates, schedule changes, fee reminders, and responses to your inquiries.
- For Academic Administration: To track your progress, conduct assessments, and issue certificates upon successful completion of a course.
- To Improve Our Services: To analyze how our services are used, gather feedback, and enhance our course offerings, website, and student experience.
- For Marketing and Promotions: To inform you about new courses, special offers, workshops, and events that may be of interest to you. You can opt-out of these communications at any time.
- For Security and Legal Compliance: To protect the security of our students and premises, prevent fraud, and comply with our legal and regulatory obligations under the laws of Bangladesh.
- How We Share Your Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- With Service Providers: We may share information with trusted third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, email delivery, and IT support. These vendors are contractually obligated to protect your data and use it only for the purposes we specify.
- With Instructors: Your name, course enrollment, and academic progress are shared with your instructors to facilitate teaching and support.
- With Certification Bodies: If your course leads to a certification from an external body, we may need to share your relevant information with them for registration and certification purposes.
- As Required by Law: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) in Bangladesh.
- With Your Explicit Consent: We may share your information with other third parties with your prior consent.
- Data Security
We implement a variety of administrative, technical, and physical security measures to protect the confidentiality and integrity of your personal information. These include:
- Using Secure Sockets Layer (SSL) technology to encrypt data transmitted over our website.
- Restricting access to personal information to authorized personnel on a “need-to-know” basis.
- Regularly reviewing our data collection, storage, and processing practices.
While we take reasonable steps to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure.
- Data Retention
We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Student academic records may be retained for an extended period to allow for certificate verification.
- Your Rights
You have certain rights regarding your personal information. You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectify: Request to correct any information you believe is inaccurate or incomplete.
- Withdraw Consent: Withdraw your consent for marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
- Request Erasure: Request the deletion of your personal information, subject to our legal and contractual obligations to retain certain data.
To exercise any of these rights, please contact us using the details provided below.
- Cookies and Tracking Technologies
Our website uses “cookies” to enhance your user experience. Cookies are small data files stored on your device that help us understand your preferences and improve site functionality. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.
- Contact Information For any questions or concerns regarding these Terms of Use, please contact us.
